DEPARTMENTS
Customer Engagement
Manages the day-to-day customer experience, including billing support, account management, and call center operations, handling an average of 6,000 calls and 725 account updates monthly. Their team also coordinates dispatch for bulky items, yard debris, and cart requests to ensure timely and efficient service.
FINANCE
Oversees budgeting, purchasing, payroll, financial reporting, and scale house operations to ensure accurate tracking, efficient facility operations, and responsible stewardship of public resources while supporting long-term planning.
MARKETING
Promote programs, services, and initiatives through outreach, education, and strategic communication to keep residents informed and increase participation in waste and recycling efforts.
HUMAN RESOURCES (HR)
Recruits, trains, and supports our workforce to build a skilled, safety-focused, and service-driven team. Through ongoing training, hands-on experience, and a commitment to professional growth, we equip our employees with the tools and knowledge they need to serve Baldwin County with excellence every day.
LITTER PATROL & MAINTENANCE
Supports a cleaner Baldwin County through litter removal, park maintenance, and community support services, while maintaining a fleet of more than 200 pieces of equipment to keep operations running efficiently.
COMPLIANCE
Ensures all operations meet local, state, and federal regulations while actively supporting enforcement and resolution efforts. Our team works with the District Attorney’s office on more than 30 cases monthly, swears in individuals for process serving, and participates in regular District Court proceedings and hearing dockets. We also host monthly Show Cause hearings and respond to illegal dumping, citizen disputes, burning violations, and other compliance-related concerns to maintain safe and responsible operations.
RECYCLING & MRF OPERATIONS
Our Materials Recovery Facility (MRF) processes recyclables using advanced systems like the Green Machine to sort materials for reuse. We also operate CHaRM facilities, 22 drop-off locations, and educational resources like the Waste & Recycling Adventure Center and Mobile Adventure trailer.
RESIDENTIAL COLLECTION SERVICES
Provide weekly curbside garbage and recycling collection to approximately 55,000 customers across 16 daily routes, including bulky item removal, yard debris collection, and cart delivery and maintenance.
LANDFILL & DISPOSAL SERVICES
Manage waste through a network of landfills and facilities designed for safe, compliant, and efficient disposal:
Magnolia Landfill (287 acres) processes over 1,000 tons daily and serves 300+ customers. Services include municipal solid waste, construction and demolition debris, biosolids, composting, leachate treatment, and a gas recovery system that supplies renewable energy to Riviera Utilities.
MacBride Landfill (88.8 acres) and Eastfork Landfill (115 acres) handle construction and demolition debris, serving hundreds of customers daily.
Bay Minette Transfer Station consolidates waste for transport, processing more than 125 tons daily.
